luckb's Privacy Policy

1 General Overview

luckb is an online entertainment and betting platform that provides services to users in Bangladesh. We collect and process users' personal information while operating our website https://luckb.lat. This privacy policy explains what types of information we collect, why we collect it, and how we use it.

By using the luckb website, it will be assumed that you have read this privacy policy and have agreed to its terms. If you do not agree with this policy, please do not use our platform.

This policy must be read together with our Terms and Conditions. Both documents are an inseparable part of our service.

2 Information We Collect

luckb may collect the following types of personal information:

• Identity Information: Full name, date of birth, national ID number or passport number.
• Contact Information: Mobile number, email address, and permanent address.
• Financial Information: Mobile wallet numbers for bKash, Nagad, Rocket, or Upay — used solely to complete transactions.
• Account Activity: Login times, betting history, deposit and withdrawal records.
• Device & Technical Information: IP address, browser type, device model, operating system, and cookie data.
• Communication Information: The content of messages or emails sent to our customer support.

3 How We Collect Information

We collect information in the following ways:

• During the account registration and login process.
• During deposit or withdrawal transactions.
• When contacting our customer support team — via live chat or email.
• Automatically while browsing the website (through cookies and log files).
• During the KYC (Know Your Customer) verification process.

We never collect unnecessary or excessive information. Every piece of information we collect has a specific purpose, which is clearly stated in this policy.

4 Why We Use This Information

luckb uses the collected information for the following purposes:

• Account Management: To create, verify, and keep your account active.
• Service Delivery: To ensure betting, gaming, deposit, and withdrawal services are available.
• Identity Verification (KYC): To confirm age and identity in order to prevent fraud and money laundering.
• Customer Support: To resolve your questions and complaints.
• Security Assurance: To prevent unauthorized access and suspicious activity.
• Legal Compliance: To comply with applicable laws and regulations.
• Platform Improvement: To analyze user experience and improve our services.
• Responsible Gaming: To identify potentially problematic behavior and provide support.

We do not sell your information to any third party for marketing or advertising purposes without your consent.

5 Sharing Information with Third Parties

luckb may share information with third parties in the following circumstances:

• Payment Processors: Information necessary to complete transactions with bKash, Nagad, Rocket, and Upay.
• Technology Service Providers: Organizations that assist with server, security, and analytics services.
• Legal Authorities: Based on court orders, legal proceedings, or legitimate requests from regulatory bodies.
• Fraud Prevention Agencies: Where necessary to protect the security of the platform.

Outside the cases listed above, we do not disclose your personal information to third parties under any circumstances. Our contracts with each service provider include confidentiality obligations.

6 Cookie Usage Policy

Cookies and similar tracking technologies are used on the luckb website. Cookies are small text files stored in your browser.

Types of cookies we use:

• Essential Cookies: Essential for maintaining login sessions and ensuring security. These cannot be disabled.
• Functional Cookies: Used to remember your language preferences and settings.
• Analytics Cookies: Used to understand website usage patterns, which helps us improve our services.

You can disable cookies by changing your browser settings, however this may affect some functionality of the website.

7 Our Security Technology

luckb uses industry-standard technology and practices to protect your personal information:

• SSL Encryption: All data exchanged between the website and server is encrypted using SSL (Secure Socket Layer) technology, which prevents unauthorized access by third parties.
• Password Encryption: Your password is never stored directly — it is transformed and stored using a strong hashing algorithm.
• Firewall & Monitoring: Our systems are under active monitoring around the clock, and suspicious activity is detected automatically.
• Restricted Access: Only authorized staff can access users' personal information, and that access is limited to specific purposes.
• Regular Security Reviews: Our system security is reviewed and updated on a regular basis.

Although we take every measure to protect your information, it is not possible to guarantee that data transmission over the internet is completely secure. Nevertheless, we continually work to strengthen our security measures.

8 How Long We Keep Information

luckb does not retain your personal information longer than necessary. General guidelines are provided below:

• Active Accounts: Information is retained for as long as your account remains active.
• Financial Transaction Records: May be retained for an extended period to meet legal and regulatory requirements.
• After Account Closure: Even after an account is closed or deactivated, some information may be retained for a set period due to legal obligations.

Once the need has passed, we securely delete your personal information or process it in a way that it is no longer identifiable.

9 User Rights Regarding Personal Information

As a luckb user, you have the following rights:

• Access: The right to know what information we hold about you.
• Rectification: The right to request correction of any inaccurate information we hold about you.
• Erasure: The right to request deletion of your information in certain circumstances — though this may not always be possible, particularly where legal obligations apply.
• Objection: The right to object to certain types of data processing.
• Withdrawal: The right to withdraw any consent you have previously given at any time.
• Portability: The right to receive your information in a structured and readable format.

To exercise these rights, please contact us at [email protected]. We will respond to your request within a reasonable time.

10 Age Restrictions

luckb provides services only to those aged 21 or above. We do not knowingly collect information from minors. If we become aware that a minor has created an account, that account will be closed immediately and the related information will be deleted.

Age is verified during account registration. We confirm the age of all users through the KYC process. This is an important part of our responsible gaming policy.

11 Notice of Policy Changes

luckb reserves the right to change or update this privacy policy as needed. For significant changes, we will notify you in the following ways:

• A notice will be published on the website.
• Where applicable, a message may be sent to your registered email address.

Continued use of the platform after changes have been made will be taken to mean that you have agreed to the updated policy. It is therefore recommended that you review this page regularly.

12 Links to Other Websites

Our platform may contain links to third-party websites. Once you click on these links, you will be subject to that website's own privacy policy. luckb is not responsible for the privacy practices of those third-party websites.